Last updated: January 21, 2026
1. Introduction
SkillLedger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Professional profile information (skills, experience, education)
- Profile photos and portfolio materials
- Payment and transaction information
- Communications with other users and support
Automatically Collected Information
When you use our platform, we automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Usage patterns and preferences
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect, investigate, and prevent fraudulent activities
- Personalize and improve your experience
- Send marketing communications (with your consent)
4. Information Sharing
We may share your information with:
- Other users as part of the platform's functionality
- Service providers who assist in our operations
- Professional advisors (lawyers, accountants, auditors)
- Law enforcement when required by law
- Business partners with your consent
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@skillledger.com
7. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function properly.
8. Analytics and Tracking Technologies
We use analytics services to understand how users interact with our platform and to improve our services. This section explains our analytics practices and your choices.
Analytics Services We Use
With your consent, we use the following third-party analytics services:
- Google Analytics 4 (GA4) - Provides insights into user behavior, page views, and engagement metrics. Data is processed with IP anonymization enabled.
Google Privacy Policy - Microsoft Clarity - Provides session recordings and heatmaps to help us understand user experience. Sensitive text is masked by default.
Microsoft Privacy Policy
What We Track
When you consent to analytics, we collect:
- Page views and navigation patterns
- Button clicks and form interactions
- Search queries and filters applied
- Error messages and technical issues
- Performance metrics (page load times, Core Web Vitals)
- Device type, browser, and screen resolution
- Anonymized IP address and general location (city/region)
Data Retention and Storage
- Google Analytics 4: Data is retained for 14 months
- Microsoft Clarity: Session recordings are retained for up to 60 days
- Your consent preference is stored in your browser's local storage
Your Privacy Choices
You have full control over analytics tracking:
- Cookie Consent Banner: When you first visit SkillLedger, you'll see a banner asking for your consent. Analytics is only enabled if you explicitly accept.
- Withdraw Consent: You can revoke your consent at any time. Simply clear your browser's local storage or contact us at privacy@skillledger.com
- Do Not Track: We honor the Do Not Track (DNT) browser setting. If DNT is enabled, we will not load analytics scripts.
- Browser Settings: You can block analytics scripts using browser extensions or privacy settings.
- Development Environment: Analytics is completely disabled in our development environment and only runs in production.
GDPR Compliance
Our analytics implementation is designed to comply with GDPR and other privacy regulations:
- Explicit opt-in consent required before any tracking
- IP anonymization enabled in Google Analytics
- Data retention limits configured
- Easy opt-out mechanism provided
- Transparent disclosure of what data is collected
- Respect for Do Not Track browser setting
No Tracking Without Consent
We follow a strict consent-first approach. No analytics scripts are loaded, no data is sent to third parties, and no tracking occurs until you explicitly accept our cookie consent banner. If you decline, the platform functions normally without any analytics tracking.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Children's Privacy
SkillLedger is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: